Refund and Cancellation Policy

1. Registration fee

Project work is confirmed by paying a registration fee of 10 percent of the project value. The registration fee covers project set-up, discovery and the reservation of our time.

The registration fee is non-refundable in all circumstances, including if the Client decides not to proceed, changes the project scope, or cancels the project for convenience.

2. Project instalments

• Instalment 1: refundable in full if you request a refund within 7 days of paying it and work on that phase has not started. Work is considered started when we have begun design, development, content, configuration or any other deliverable for the project, or have purchased third-party items (such as domains, hosting, plugins or advertising credit) for it. Once work has started, instalment 1 is non-refundable.
• Instalment 2 and all later instalments: non-refundable. These payments fund phases of work that are already under way or complete.

If we are unable to deliver the agreed scope for reasons within our control, we will refund the portion of the instalments that relates to work not delivered, after deducting the cost of any third-party items already purchased on your behalf.

Third-party costs paid through us (domains, hosting, licences, advertising budgets) are non-refundable once purchased, because the supplier does not refund them to us.

3. Monthly managed services

Monthly services are billed in advance. No refund is given for a month that has already been charged. You can cancel at any time before the next billing date, and no further charges are made after cancellation.

Duplicate charges caused by a payment gateway error are refunded in full once confirmed.

4. How refunds are paid

Approved refunds are returned to the original payment method only. We cannot refund to a different card, bank account or UPI ID.

Refunds are initiated through the payment gateway (Razorpay or another RBI-authorised gateway) within 7 to 10 working days of approval. The gateway and your bank may take additional time to show the credit on your statement, typically 5 to 7 working days for cards and 1 to 3 working days for UPI and net banking.

Where a refund is approved, a credit note is issued against the original GST invoice.

5. How to request a refund or cancellation

Email inook@argroupventures.com (copy office@argroupventures.com) from the email address on your invoice with:

• The invoice number (shown at the top of your GST invoice).
• The brand and product or project the payment relates to.
• The amount and date of payment.
• The reason for the request.

We acknowledge requests within 2 working days and give a decision within 5 business days. We may ask for further information to verify the request.

6. Disputes

If you disagree with a refund decision, reply to our decision email or contact our grievance officer, Ankit Raj, at inook@argroupventures.com (copy office@argroupventures.com) or +91 62074 64174, and ask for it to be reviewed. We will respond within 5 business days.

Please contact us before raising a chargeback with your bank. Chargebacks raised without first contacting us may result in suspension of services while the dispute is investigated, and we will provide the payment gateway and bank with our records of the transaction and the work delivered.

Any dispute that cannot be resolved by discussion is governed by the laws of India and subject to the exclusive jurisdiction of the courts at Jalandhar, Punjab, as set out in our Terms of Service.

7. Contact

Inook AI, a brand of AR Group Ventures, O-809, New Defence Colony Phase 1, Paragpur, Jalandhar Cantt, Jalandhar, Punjab 144005, India.

• Email: inook@argroupventures.com (or inook@argroupventures.com (copy office@argroupventures.com))
• Business number: +91 62074 64174
• Website: inook.in